Cisco Cisco Unified Customer Voice Portal 10.0(1)

not take back the call), the script cycles through all after-hours-agent's (maximum of 50
agents).

–

Syntax: open-hours-agentX DNIS

–

Arguments: X = a number from 0 to 49, DNIS = target destination for the recovery
transfer.

–

(When PSTN *8 takeback is desired) where:

DTMF - Indicates takeback and transfer via DTMF tones

*8 - The sequence the switch recognizes to perform the takeback.

Zero or more commas - Each comma represents a pause of 100 ms. Some switches require
a pause between the takeback sequence and the DNIS.

9875551212 - The actual DNIS to which the PSTN should transfer the call.

–

 (when hookflash transfer is desired) where:

HF - Indicates takeback and transfer via hookflash relay

Zero or more commas - Each comma represents a pause of 100 ms. Some switches require
a pause between the hookflash and the DNIS.

9875551212 - The actual DNIS to which the switch should transfer the call.

Note: When using either DTMF or hookflash takeback, you need to configure the following
additional parameters on the gateway voice ports:

–

 (when hairpin or SRST transfer is desired)

–

 (when TBCT is desired)

•

after-hours-agent - The destination recovery target DNIS to be used when the current time
matches any after-hours-time parameter or as a default destination if transfers to the

Configuration and Administration Guide for Cisco Unified Customer Voice Portal Release 4.1(1)