Cisco Cisco Unified Customer Voice Portal 10.0(1)

open-hours-agent's fail. The script will cycle through all agents sequentially until one answers
(maximum of 50 agents). If no one answers, a call-back-later message will be played to the
caller and then disconnected.

–

Syntax: identical to open-hours-agent

•

open-hours-time - A string representing the date or days of week and time of day that
open-hours-agent's will be used for the recovery transfer (maximum of 20 values). Month/day
has higher selection priority than days of the week. If a starting and ending time are not
specified, 0000-2359 is assumed.

–

Syntax: open-hours-timeX {month/day | days-of-week}[:HHMM-HHMM]

–

X = a number from 0 to 19.

month/day = month of year and day of month (no year)

days-of-week = a string of up to seven digits representing the days of the week (Sunday
= 0, Saturday = 6)

HHMM-HHMM = the starting and ending time of the period, expressed in 24-hour clock
notation.

•

after-hours-time - A string representing the date or days of week and time of day that
after-hours-agent's will be used for the transfer. These do not explicitly need to be listed. If
the current date/time does not fall in an open-hours-time slot, it will default to an after-hours
agent. A typical use would be to specify holidays that would normally fall on working
weekdays. A maximum of 20 values are allowed.

–

Syntax: identical to open-hours-time

•

open-hours-cvptime - You may want to choose a particular recovery agent based on how
long the call had been in Unified CVP before the failure occurred. If no open-hours-cvptime
is specified, the associated open-hours-agent will be used regardless.

–

Syntax:number-of-seconds

–

X = a number from 0 to 19, corresponding to the associated open-hours-agent

number-of-seconds55 would use open-hours-agent0 only when the call had been in
Unified CVP less than 55 secs.

•

after-hours-cvptime - Same as open-hours-cvptime, but applies instead to after-hours-agents.

•

alert-timeout - A numeric value indicating the maximum number of seconds the destination
phone should ring before aborting the call attempt.

Configuration and Administration Guide for Cisco Unified Customer Voice Portal Release 4.1(1)