Cisco Cisco Unified Customer Voice Portal 11.0(1)

Figure 58: CVP Operations Console - Gateway Show Version Command

Note: If the operation is not successful, select Device Management > Gateway. Select the
new definition and click Edit to examine and correct the information such as the IP address,
username, and passwords. Some information cannot be modified which could require you to
delete the definition and reenter it properly.

If you did not examine and confirm the gateway's software version while you were performing
the prerequisites, compare the version number you wrote down in the previous step with the
list of ISO image versions supported for CVP 8.0. Refer to Hardware and System Software
Specification for Cisco Unified CVP (BOM) for software version information. If the image is
not a supported image for this version of CVP, you must obtain a new image and install it on
your gateway. (If you must replace the image file, save the changed configuration file first, so
you do not have to repeat the earlier tasks.)

Transfer Required CVP Gateway Scripts and .wav Files to the Gateway

Use the following steps to transfer required files to your voice gateway. The files must be
transferred one-at-a-time.

Getting Started with Cisco Unified Customer Voice Portal Release 8.0(0)