Cisco Cisco Unified Customer Voice Portal 11.0(1)

•

The controller domain name you used when you set up ICM. This is the Microsoft Active
Directory domain name you created for the router/logger. In the example it is:
ccbu-doc-ad.cisco.com.

Log into the server that is hosting CVP (10.86.132.141 in this example) using a tool that can
run Cisco ICM Setup from a DVD or .iso file, such a VMware Infrastructure Client.

Note: If you have previously installed a PG on this server, you do not need the ICM CD/DVD.
In this case, you can use VNC Viewer to access the CVP server and run icmsetup. Select Start
> Run and enter 

 in the text box, and click OK.

On the CVP server, open the Unified ICM CD/DVD media, or connect to the ICM installation
.iso file, and run 

 (or right click the drive and click autoplay.

If it is displayed, respond No to the security hardening prompt.

At the prompt for the ipsec pre-shared key, enter a key you could to use later to access CVP
from the Support Tools.

Note: Although the Support Tools are not enabled (the CVP installation instructions in 

 tell you to say "no" to the Support Tools prompt), the tools

are installed, but not activated. You must enter a key that you can use later, if you need to use
the Support Tools.

The Cisco ICM Setup window displays.

Figure 74: ICM - Add ICM Instance

In the ICM Instances panel, click Add to open the Add Instance dialog box shown above. In
this box you will define the instance of ICM that CVP will use. Use the same instance name
that you used for your ICM installation.

Getting Started with Cisco Unified Customer Voice Portal Release 8.0(0)