Cisco Cisco Unified Customer Voice Portal 11.0(1)

you will be able to choose from a drop-down list.

Complete the following steps to define the VRU Label:

Reopen the minimized Network VRU Explorer tool, if it is closed, from the Configuration
Manager select Tools > Explorer Tools > Network VRU Explorer.

If necessary, click Retrieve to display the defined VRUs.

Select the VRU you just added (Type10_CVP_VRU) and click Add Label (button at the bottom
left of the window).

The Label tab displays.

For the Routing Client, select the client you created previously (CVP_RC in this example).
Enter a label of 1234567890 and click Save and then Close.

Figure 72: ICM - Create Type 10 VRU Label

Set the Default Voice Response Unit (VRU)

Identify the Voice Response Unit , defined in the previous step, to ICM using the ICM
Configuration Manager.

If necessary, access ICM and start the services needed for the Configuration Manager. Refer to

Double-click the Configuration Manager icon on the desktop (or select it from the ICM Admin
Workstation).

The Configuration Manager window opens and displays a tree structure.

Select: Tools > Miscellaneous Tools > System Information (double click).

The System Information window displays.

In the VRU section, select the name of the VRU you established in 

Getting Started with Cisco Unified Customer Voice Portal Release 8.0(0)