Cisco Cisco Unified Customer Voice Portal 11.0(1)
Specifies which files should be played to the user: Unified CVP's
Text To Speech (TTS) or media files.
Text To Speech (TTS) or media files.
no
Required: 1
char
char
user.microapp.
pd_tts
Valid contents are Y (Yes, use TTS capabilities) and N (No, do
not use TTS capabilities; play media files instead).
not use TTS capabilities; play media files instead).
Note: Used only with Play Datamicro application.
Specifies the manner in which you pass information to the external
VoiceXML.
VoiceXML.
no
Required: 1
char
char
user.microapp.
UseVXMLParams
Set this parameter to either Y (yes) or N (no).
Note: ECC variables are set during runtime using set variable
node in the script editor.
node in the script editor.
•
Y uses the values in the user.microapp.ToExtVXML variable
array.
array.
•
N appends the name/value pairs in user.microapp.ToExtVXML
to the URL of the external VoiceXML.
to the URL of the external VoiceXML.
This variable array sends information to the external VoiceXML
file. Must be configured as Array variables, not Scalar Variables,
even if the array length is set to 1.
file. Must be configured as Array variables, not Scalar Variables,
even if the array length is set to 1.
yes
40
Max array size
4
4
user.microapp.
ToExtVXML
This variable array returns information from the external
VoiceXML file. Must be configured as Array variables, not Scalar
Variables, even if the array length is set to 1.
VoiceXML file. Must be configured as Array variables, not Scalar
Variables, even if the array length is set to 1.
yes
40
Max array size
4
4
user.microapp.
FromExtVXML
Following the Menu (M), Get Data (GD) and Get Speech (GS)
micro-applications, Unified CVP now returns information about
the execution of that micro-application.
micro-applications, Unified CVP now returns information about
the execution of that micro-application.
no
Normally: 62
bytes
bytes
Can be 21 bytes
if remaining
if remaining
user.microapp.
metadata
The user.microapp.metadata ECC variable is structured as
follows:
follows:
ECC space is
restricted.
restricted.
m|con|tr|to|iv|duratn|vruscriptname
Note: For structure details, refer to the discussion of Metadata
ECC variables in Configuration and Administration Guide for
Cisco Unified Customer Voice Portal.
ECC variables in Configuration and Administration Guide for
Cisco Unified Customer Voice Portal.
Configure Call Types
In this task, you create call type labels. Each call type label is used in the Call Type Manager
(defined later) to associate calls with a particular call script. The call type label identifies a
category of calls. For example, in our exercise, we will use the label TestCallsHelloWorld for
the HelloWorld call number.
(defined later) to associate calls with a particular call script. The call type label identifies a
category of calls. For example, in our exercise, we will use the label TestCallsHelloWorld for
the HelloWorld call number.
Getting Started with Cisco Unified Customer Voice Portal Release 8.0(0)
131
Chapter 9: Comprehensive Call Flow Model Exercise
Section C: Install a Peripheral Gateway Between CVP and ICM