Cisco Cisco Unified Customer Voice Portal 11.0(1)

h.

Enter a description if desired. For this exercise enter: Use to Call a CVP Call Studio App
from ICM Script.

Figure 87: ICM - Create Network VRU Script

Click Save to save the definition, then click Close to close the window.

Create ICM Call Scripts to Access HelloWorld and customhelloworld

Create an ICM Script that accesses the Network VRU script you just created, and, through the
Network VRU script, accesses the HelloWorld application.

Note: If you do not create the following script all in one session, save the script under the name
HelloWorld_ICM_Script. When you save the script, ICM activates the script and it is not
editable. To continue to edit the script:

•

If the file is closed, select File > Open and select Open Mode: Edit

•

If the file is still open, select the Edit Script icon (looks like a set of elements with a pencil
beside them).

Double-click the ICM Admin Workstation icon, then double-click the Script Editor entry to
open the ICM Script Editor.

Click File > New > Routing Script.

The work area opens and displays a Start icon.

Click View > Palette to display the work space palette.

Getting Started with Cisco Unified Customer Voice Portal Release 8.0(0)