Cisco Cisco Unified Customer Voice Portal 11.0(1)

Page of 210
The following table describes each batch file.
Batch File Use
Batch File Name
Deploy your custom application to the VXML server.
deployApp.bat
Note: Be sure to use deployApp.bat not deployApp.sh.
Suspends the application then, after all calls are handled, removes it from the server's
memory.
releaseApp.bat
Restarts a suspended application.
resumeApp.bat
Plays "application suspended" message for new calls; continues to handle older, active
calls.
suspendApp.bat
Updates a deployed application with changes made to it in Call Studio, then redeploys the
application.
updateApp.bat
Provides running and current call handling status for the application, as follows:
status.bat
Running status
Active callers requesting this application
Number of sessions waiting to end
Access, Read, and Clear the VXML Server Log Files
1. Open a file browser within the CVP all-in-one-box server.
2. Browse to the location of the application you wish to examine, as follows:
C:\Cisco\CVP\VXMLServer\applications\HelloWorld\logs
C:\Cisco\CVP\VXMLServer\applications\customhelloworld\logs
The following table describes the log files in each log folder.
Log File Use
Log Folder Name
Provides start and exit information for each element in the voice application in each phone
call's call flow.
ActivityLog
Provides a log of administrative operations such as start server, deploy and application,
update and application, etc.
AdminLog
Indicates that data has been sent to the reporting server.
CVPDatafeedLog
SNMP events for levels 1 through 5 for this application.
CVPSNMPLog
Provides error information for each call.
ErrorLog
Getting Started with Cisco Unified Customer Voice Portal Release 8.0(0)
167
Chapter 11: Troubleshooting Tips and Techniques
VXML Server Troubleshooting Issues and Tips