Cisco Cisco Unified Customer Voice Portal 11.0(1)

Call Server Troubleshooting Issues and Tips

 contains error indications that include problems with the call server. The following

information supplements that section.

Call server status is partial:

•

An immediate busy signal usually indicates an issue with the gateway or a call server that is
down.

•

This is normal status for the standalone applications because the call server is not connected
to ICM.

•

In the comprehensive exercise, a status of partial usually indicates a problem with the
configuration of the PG connecting CVP to ICM. Refer to 

.

Note: You do not need a license file for the test implementation of the call server. However,
the test implementation is limited to thirty simultaneous calls. This means that, if, for some
reason, calls are not being completed and are "stuck" in the system, additional calls (over 30)
will not go through and will be logged as errors.

Reporting Server Troubleshooting Issues and Tips

The following table provides troubleshooting information for the Reporting server:

Check the status of the reporting server from the Operations Console. Select:
System > Control Center

Status of the reporting server

From the Operations Console menu, select: Device Management > Reporting
Server > click the reporting server's link. On the Edit Reporting Server
Configuration window, click: Statistics.

Check for call events being sent to the
reporting server.

You should see events received and you should see Database Writes. If you
see events, but do not see database writes, be sure you followed the prerequisite
below:

The CVP VXML Standalone Server with Reporting CVP exercise uses the
Reporting Package, one of the CVP installation selections. This package requires
the hostname or Windows's hostname for the CVP server to be 12 characters
or less and the hostname cannot include any dashes. In the example exercises,
the CVP server's hostname is DOCCVP801. If the hostname does meet these
requirements, the exercises will work properly, and will create call reporting
events. However, no data will be written to the Informix database.

Getting Started with Cisco Unified Customer Voice Portal Release 8.0(0)