Cisco Cisco Unified Customer Voice Portal 11.0(1)

Log into the ICM server and open the script editor.

Open the script you wish to monitor and click the monitoring icon (set of blocks with a
magnifying glass) or select Script > Monitor Script.

The script editor displays the script with green boxes indicating how many times a call flow
has reached each box.

Figure 102: ICM Scripting Tool - Monitoring Turned On

Place a call and wait a few seconds.

In the following example, the user placed five calls with the following results:

• The ICM system successfully set the variables for all five calls.

• Three of the calls completed properly as indicated by the 60% box.

• Two calls were terminated early (in this test, by the user hanging up) as indicated by the 40%

box.

• None of the calls was sent to the error path as indicated by the 0% box.

Getting Started with Cisco Unified Customer Voice Portal Release 8.0(0)