Cisco Cisco Unified Customer Voice Portal 11.0(1)
Figure 103: ICM Scripting Tool - Monitoring Results
Note: In the comprehensive exercise you create two ICM scripts. To monitor the calls from the
other dialed number, switch to the other ICM script.
other dialed number, switch to the other ICM script.
Getting Started with Cisco Unified Customer Voice Portal Release 8.0(0)
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Chapter 11: Troubleshooting Tips and Techniques
Using ICM Script Monitoring to Track a Call's Progress