Cisco Cisco Unified Customer Voice Portal 11.0(1)

Add a Custom Voice Application Created with Call
Studio

In this exercise you will create a new voice application using Call Studio and deploy the
application to the CVP VXML server.

You can create either or both of two versions of the customhelloworld application:

•

TTS customhelloworld – This version creates a voice application that responds with: You
are listening to a custom version of the HelloWorld voice application. Bye now.

Note: This version of customhelloworld requires you to set up a Text-to-Speech server (TTS
server) that renders the customhelloworld text as speech. It is beyond the scope of this guide
to explain how to set up a TTS server. If you do not wish to use a TTS server for this exercise,
choose the Non-TTS customhelloworld option.

•

Non-TTS customhelloworld – This version of the exercise plays a .wav file instead of
speaking to the user. Choose this version if you do not want to set up a TTS server, or if you
want experience creating a custom voice application that uses a .wav file.

The two versions of the exercise provide different experiences with the Call Studio development
tool. The tasks below include instructions for both versions of this application.

If you wish to try both versions of customhelloworld, the final task in this chapter explains
how to modify the voice application and redeploy it.

Note: Although Cisco strongly recommends that you follow the exercises in sequence, you can
skip the standalone exercises, use this chapter to create the customhelloworld CVP Call Studio
application, and access this application using the comprehensive exercise. However, if you skip
the standalone exercises, you must complete the comprehensive exercise before you can test or
troubleshoot the customhelloworld application.

This chapter contains the following topics:

Getting Started with Cisco Unified Customer Voice Portal Release 8.0(0)