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must be given exactly as the application is stored on the CVP server. For example: param
CVPSelfService-app HelloWorld
 (upper and lower case) is used because that application
is stored on the CVP server using upper and lower case letters.
If you change the "service" definition (within the gateway configuration file) for a given
application, you must reload that service on the gateway for the changes to be effective. For
example, if you changed the service definition for customhelloworld, you would need to
enter (on the command line): call app voice load customhelloworld
Note: If you change the actual definition of the application (using Call Studio), it is not
necessary to reload the application definition on the gateway; it has not changed and is not
affected.
Using Terminal Configuration Mode to Alter the Running Configuration
Entering config t on the command line, causes the gateway to enter Terminal Configuration
mode. In this mode you can add, delete, and change lines in the running configuration.
Gateway Configuration "Submodes"
Many sections of the gateway configuration contain similar "subsections." For example, in the
application section of the gateway's configuration, you have the definitions for several
applications. If you wish to change a specific line of a specific application's definition using
config t mode, first you would need to enter the sub-modes needed to identify the exact line
you wish to change.
For example, suppose you dumped the contents of the change file for the getting started exercises
into the configuration file and then used sh run to examine the new configuration results. In
the application section, you saw the following definition for HelloWorld and realized that the
IP address should have been "141" not "142"
application
service helloworld flash:CVPSelfService.tcl
 param CVPPrimaryVXMLServer 10.86.132.142
 paramspace english language en
 paramspace english index 0
 paramspace english location flash
 paramspace english prefix en
 param CVPSelfService-port 7000
 param CVPSelfService-app HelloWorld
You would need to enter the following commands to change just that line of the gateway
configuration:
1.
config t
Enter configuration terminal mode from enable mode.
2.
application
Switch to the "application" sub-mode. The system appends "-app" to the prompt, example:
ccub-doc-gw4 <config-app>#
Getting Started with Cisco Unified Customer Voice Portal Release 8.0(0)
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Chapter 11: Troubleshooting Tips and Techniques
Voice Gateway Troubleshooting Issues and Tips