Cisco Cisco Customer Voice Portal Downloads

3.

There are several "application" definitions; you enter a deeper sub-mode that deals only
with the definition for helloworld. The prompt changes to: ccub-doc-gw4
<config-app-param># and you can now add the actual parameter information.

4.

Enter the new configuration line and the system will overwrite the previous line.

5.

Leave configuration mode.

6.

Examine the revised running configuration and be sure the definition for the helloworld
application is now correct.

VXML Server Troubleshooting Issues and Tips

The following topics provide general troubleshooting procedures for the VXML server as well
as tips for specific issues.

Check the Status and/or Restart the VXML Server

You can check the status of the VXML server (either UP or Not Reachable), and you can shut
down and restart the server, from the CVP Operations Console as follows:

1. Using VNC Viewer or a similar program, access the console of the CVP server or virtual

machine.

2. Start the Operations Console program: Start > Programs > Cisco Unified Customer

Voice Portal > Operations Console.

3. Log into the Operations Console using the password you established during the CVP

installation process.

4. From the Operations Console menu, select: System > Control Center.

5. Check the status of the VXML server. It should be Up.

6. Depending on the issue you are trying to remedy, you may need to start the server, or shut

down and restart the server. Select the server using the radio buttons at the left edge of the
"Network Map" and click the Start or Shutdown button.

7. A status message indicates that the command has been sent to the server. Wait at least one

minute then reselect System > Control Center from the menu and recheck the server's
status.

Getting Started with Cisco Unified Customer Voice Portal Release 8.0(0)