Cisco Cisco Customer Voice Portal Downloads

Install SNMP

SNMP is needed for the CVP's VXML server. Complete the following steps to install the Simple
Network Management Protocol on the server you will use to install the CVP software.

Note: During the following SNMP installation, you may need the Windows Server 2003
Enterprise CD-ROM.

From the Windows Start menu, select Start > Settings > Control Panel > Add or Remove
Programs.

The Windows Add or Remove Programs screen displays.

From the icons to the left of the main window, select Add/Remove Windows Components.

The Windows Component Wizard screen displays.

Scroll down the Components list; select Management and Monitoring Tools and click Details.

The Management and Monitoring Tools selection window displays.

Select Simple Network Management Protocol. Click OK.

The Windows Components screen redisplays.

Click Next.

Windows completes the necessary installation.

Note: Windows may request that you insert the Windows Server 2003 Enterprise CD-ROMor
press OK to navigate to the location of the needed files.

Click Finish to close the wizard.

Modify the Exercises to Use a VoIP Phone through Unified Communications Manager

Cisco Unified Communications Manager (Unified CM) serves two purposes in the getting
started exercises:

•

In the standalone exercises, Unified CM enables you to send IP phone calls (VoIP calls) in
addition to standard POTS calls. This function is important if your voice gateway does not
have an FXS port, or if you want experience with both POTS and VoIP calls.

In the standalone exercises, when you use a POTS phone input, the voice gateway converts
that input to VoIP. However, it sends the call request directly to the CVP VXML server and
Unified CM is not required.

Getting Started with Cisco Unified Customer Voice Portal Release 8.0(0)