Cisco Cisco Customer Voice Portal Downloads
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In the comprehensive exercises, the ingress gateway converts the POTS call to VoIP, then
sends the call to Unified CM which then uses the CVP trunk you define to forward the call
to the CVP call server. In the case of IP phone calls, again they go to Unified CM and are
directed to CVP. For the comprehensive exercises, Unified CM is required, regardless of call
input type.
sends the call to Unified CM which then uses the CVP trunk you define to forward the call
to the CVP call server. In the case of IP phone calls, again they go to Unified CM and are
directed to CVP. For the comprehensive exercises, Unified CM is required, regardless of call
input type.
In the following tasks you use the Cisco Unified Communications Manager Administration tool
to define trunks and route patterns. The following trunks and route patterns are needed:
to define trunks and route patterns. The following trunks and route patterns are needed:
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A phone trunk that sends VoIP calls from the IP phone to the voice gateway- required for
standalone exercises that use IP phones.
standalone exercises that use IP phones.
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A phone trunk that sends incoming VoIP calls (both the converted POTS calls and the IP
phone calls) to CVP- required for the comprehensive exercise.
phone calls) to CVP- required for the comprehensive exercise.
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Route patterns that identify the incoming IP phone calls for the standalone exercises.
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Route patterns that identify the incoming VoIP calls (converted POTS and IP phone calls)
for the comprehensive exercises. Because Unified CM sees both POTS calls and IP phones
calls as incoming VoIP calls, in the comprehensive exercise, the same route patterns can be
used for both POTS and IP phones (one for HelloWorld, one for customhelloworld).
for the comprehensive exercises. Because Unified CM sees both POTS calls and IP phones
calls as incoming VoIP calls, in the comprehensive exercise, the same route patterns can be
used for both POTS and IP phones (one for HelloWorld, one for customhelloworld).
Note: This discussion does not explain how to install and set up you basic Unified
Communications Manager system; it only explains how to configure Unified CM for use with
the exercises in this guide. You must have previously installed a basic, working Unified
Communications Manager system.
Communications Manager system; it only explains how to configure Unified CM for use with
the exercises in this guide. You must have previously installed a basic, working Unified
Communications Manager system.
Define the Trunks Used in the Getting Started Exercises
To define the trunk for these exercises, you only need to enter the items actually specified in
the task steps. Leave other trunk entries blank or use their existing default values.
the task steps. Leave other trunk entries blank or use their existing default values.
Step 1
Point a browser to the Unified Communications Manager IP address or hostname.
The Product Selection window displays.
Step 2
Select the Cisco Unified Communications Manager Administration product.
The Cisco Unified CM Administration login window displays.
Step 3
Log into the administration tool using your Unified Communications Manager username and
password.
password.
The main window for the administration tool displays.
Getting Started with Cisco Unified Customer Voice Portal Release 8.0(0)
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Chapter 3: Exercise Prerequisites
Modify the Exercises to Use a VoIP Phone through Unified Communications Manager