Cisco Cisco Unified Customer Voice Portal 10.5(1)
•
B — CVP Servers (VXML server, call server, and reporting server). The various CVP
servers are hosted by a single platform (all-in-one-box configuration). They are identified
and configured using the CVP Operations Console. The reporting database can also be
installed as part of the CVP installation. There are several setup tasks included in Section B
of the exercise instructions.
servers are hosted by a single platform (all-in-one-box configuration). They are identified
and configured using the CVP Operations Console. The reporting database can also be
installed as part of the CVP installation. There are several setup tasks included in Section B
of the exercise instructions.
•
C — CVP to ICM Peripheral Gateway. This gateway connects CVP to ICM through the
CVP call server.
CVP call server.
•
D — ICM. In comprehensive call flow model, ICM handles the call, routing the call and
sending requests it generates for IVR functions to CVP. Configuration includes all elements
of ICM that must interact with CVP.
sending requests it generates for IVR functions to CVP. Configuration includes all elements
of ICM that must interact with CVP.
•
E — Unified Communications Manager. The Unified Communications Manager provides
VoIP interconnection. It interfaces directly with CVP and the voice gateway.
VoIP interconnection. It interfaces directly with CVP and the voice gateway.
To configure each of the elements above, refer to the corresponding configuration tasks in this
chapter. For example, to configure the voice gateway, refer to "Section A".
chapter. For example, to configure the voice gateway, refer to "Section A".
Exercise Prerequisites
Be sure you complete the following prerequisites before continuing with this exercise:
•
Hardware requirements include setting up the gateway and the all-in-one-box CVP server or
virtual server.
virtual server.
.
•
Required data. Refer to
•
.
•
ICM installation as an all-in-one-box ICM test installation — ready to configure. Refer to
Installation Guide for Cisco Unified ICM/Contact Center Enterprise & Hosted.
Installation Guide for Cisco Unified ICM/Contact Center Enterprise & Hosted.
•
Trunk and route pattern information in Unified Communications Manager. These settings
are required for VoIP calls, and, because the ingress gateway translates POTS calls to VoIP,
trunk and route pattern information is also required for POTS calls in the comprehensive
exercise. Refer to
are required for VoIP calls, and, because the ingress gateway translates POTS calls to VoIP,
trunk and route pattern information is also required for POTS calls in the comprehensive
exercise. Refer to
•
If you did not perform the previous exercises, install the Cisco Unified CVP software package,
including the Reporting package, if desired. Refer to
including the Reporting package, if desired. Refer to
Creating the customhelloworld Voice Application
It is best to create customhelloworld as part of the standalone exercises, so you can test it in a
simpler environment. However, you can create the voice application as part of the comprehensive
exercise.
simpler environment. However, you can create the voice application as part of the comprehensive
exercise.
Getting Started with Cisco Unified Customer Voice Portal Release 8.0(0)
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Chapter 9: Comprehensive Call Flow Model Exercise
Exercise Prerequisites