Cisco Cisco Unified Customer Voice Portal 10.5(1)

8. Apply another operation (Start or Shutdown) as needed.

Restart the VXML Server Using Windows Services Management

The VXML server is actually a service running on the CVP server. You can restart the VXML
server by restarting the VXML service from Windows Services management on the CVP server
as follows:

1. Access Windows Services management: My Computer (rt click) > Manage > Services

and Applications > Services.

2. Highlight Cisco CVP VXML Server.

The service's description displays to the left of the entry.

3. Within the description, click Restart.

Note: This method will restart the service more quickly than restarting it through the Operations
Console using System > Control Center.

VXML Server Not Reachable

If you check the status of the VXML server from the Operations Console and its status is Not
Reachable, try the following:

•

Try the methods to restart the server from within the Operations Console and from Windows
Services Management as explained in 

 and 

.

•

Reboot the CVP all-in-one server, then recheck the VXML server's status in the Operations
Console. It must be Up to successfully perform the exercises.

Access the VXML Server Administrative Batch Files

The VXML Server administrative batch files provide control over the voice applications deployed
to the VXML server and provide status information about the deployed applications. To access
the batch files:

1. Open a file browser within the CVP all-in-one-box server.

2. Browse to the location of the application you wish to administer, as follows:

–

C:\Cisco\CVP\VXMLServer\applications\HelloWorld\admin

–

C:\Cisco\CVP\VXMLServer\applications\customhelloworld\admin

Getting Started with Cisco Unified Customer Voice Portal Release 8.0(0)