Cisco Cisco Unified Customer Voice Portal 10.5(1)
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The CVP VXML Standalone Server with Reporting CVP exercise uses the Reporting Package,
one of the CVP installation selections. This package requires the hostname or Windows's
hostname for the CVP server to be 12 characters or less and the hostname cannot include
any dashes. In the example exercises, the CVP server's hostname is DOCCVP801. If the
hostname does meet these requirements, the exercises will work properly, and will create
call reporting events. However, no data will be written to the Informix database.
one of the CVP installation selections. This package requires the hostname or Windows's
hostname for the CVP server to be 12 characters or less and the hostname cannot include
any dashes. In the example exercises, the CVP server's hostname is DOCCVP801. If the
hostname does meet these requirements, the exercises will work properly, and will create
call reporting events. However, no data will be written to the Informix database.
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The Unified CVP product requires between 300 MB and 600 MB of installation space,
depending on the exercise components you select. Also, you must have 10 GB of free drive
space for the test version of the reporting database (used in the CVP VXML Server with
Reporting exercise). The space for the reporting database can be on the same drive as the
Unified CVP installation or a separate drive on the server you are using for the exercises.
depending on the exercise components you select. Also, you must have 10 GB of free drive
space for the test version of the reporting database (used in the CVP VXML Server with
Reporting exercise). The space for the reporting database can be on the same drive as the
Unified CVP installation or a separate drive on the server you are using for the exercises.
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The password policy for the reporting server component requires that the Minimum Password
Age parameter be set to 0 days for both the local and/or domain security policy.
Age parameter be set to 0 days for both the local and/or domain security policy.
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Determine the System Image File version number for your voice gateway. This number is
listed on the gateway's Version screen. It can be accessed using the show version command
from the gateway's command line interface. Compare this version number with the list of
ISO image versions supported for the version of CVP indicated on the title page of this guide.
Refer to Hardware and System Software Specification for Cisco Unified CVP (BOM) for
software version information for Cisco gateways. If necessary, update the gateway's image
before completing these exercises.
listed on the gateway's Version screen. It can be accessed using the show version command
from the gateway's command line interface. Compare this version number with the list of
ISO image versions supported for the version of CVP indicated on the title page of this guide.
Refer to Hardware and System Software Specification for Cisco Unified CVP (BOM) for
software version information for Cisco gateways. If necessary, update the gateway's image
before completing these exercises.
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If you choose to perform the customhelloworld exercise using a text message, you must have
a TTS server running. You will point to this server in the voice gateway configuration when
you modify the gateway configuration as part of exercise #1.
a TTS server running. You will point to this server in the voice gateway configuration when
you modify the gateway configuration as part of exercise #1.
Note: If you do not wish to use a TTS server, Exercise #2 provides alternate instructions to
use a .wav file.
use a .wav file.
Gateway Requirements
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The gateway you use to access the CVP VXML server must be approved for CVP 8.0 or
later. Refer to Hardware and System Software Specification for Cisco Unified CVP (BOM),
the Cisco Gateway section for the model and required software image level.
later. Refer to Hardware and System Software Specification for Cisco Unified CVP (BOM),
the Cisco Gateway section for the model and required software image level.
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The exercises use a gateway with an FXS Port. If you gateway does not have an FXS port
(for use with a standard telephone) or you cannot obtain one for it, you will need to follow
the instructions in
(for use with a standard telephone) or you cannot obtain one for it, you will need to follow
the instructions in
Planning Prerequisites
Before you install the Unified CVP product and begin the getting started exercises, you must
complete the following planning prerequisites:
complete the following planning prerequisites:
Getting Started with Cisco Unified Customer Voice Portal Release 8.0(0)
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Chapter 3: Exercise Prerequisites
Planning Prerequisites