Cisco Cisco Unified Customer Voice Portal 10.5(1)

•

Examine the exercises described in 

These exercises are progressive, that is, tasks you perform in each prior exercise are needed
for the next exercise.

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Examine the set of components needed for each exercise. Refer to the table in 

. Those components that are not part of

the CVP installation (as explained in 

), you must install and configure separately.

Note: This document does not explain the installation and basic setup of components that
are not part of the CVP software. It does explain setup that is specific to the getting started
exercises.

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 and have the data available when you begin

the exercises.

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We strongly recommend that you examine 

before you begin these exercises. This section provides:

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Troubleshooting concepts and examples

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Techniques for commonly needed operations such as easily accessing the voice gateway
configuration file.

–

Tables providing issues and error messages you will likely run into and their remedies.

–

Access to, and examples of, debug files and commands.

Installation Components for Each Call Flow Exercise

The following table presents the components required for each of the call flow model exercises
in this guide. You need to have the software packages available for installation (Unified CVP,
Call Studio, and Unified ICM, Gateway software, TTS server software, etc.), based on the
exercises you intend to complete.

Note: Many of the components in the table below are available as part of the CVP installation.
Those components are available by selecting packages during the CVP installation. For your
reference, the correspondence between CVP components and CVP installation packages is listed
below. The CVP packages you must select for each exercise are listed as part of the installation
task steps; you do not have to remember which components are installed by which package
selections.

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Core Software — Installs the call server and Operations Console.

•

VXML server — Installs the integrated CVP standalone VXML server application.

•

Reporting — Installs the integrated CVP Reporting server application.

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Video Media Server — Installs the video media server applications (not yet included in
these exercises).

Getting Started with Cisco Unified Customer Voice Portal Release 8.0(0)