Cisco Cisco Unified Customer Voice Portal 11.0(1)

Planning for Reporting

The current chapter mentions a few topics that you must be aware of if you plan to use Unified
CVP reporting. 

 provides more information.

However, for a detailed discussion of this subject, see:Cisco Unified Customer Voice Portal
(CVP) Solution Reference Network Design (SRND)

 guide, and the Hardware and Software

.

This chapter contains the following topics:

•

•

•

Sizing

The Unified CVP reporting solution deployment options, together with related sizing
requirements, are discussed in the Cisco Unified Customer Voice Portal (CVP) Solution Reference
Network Design (SRND)

 guide.

Backup and Restore

Unified CVP utilizes RAID as protection against failure of a single drive in a mirrored pair.
However, RAID 10 will not protect against the loss of a site, loss of a machine, or a loss of both
mirrored drives.

Unified CVP allows customers, by means of the Operations Console, to schedule daily database
backups or to run database backups on-demand. This allows the customer to manually restore
the database if needed to the last backup time, so that the worst case scenario is losing about 24
hours worth of data.

Reporting Guide for Cisco Unified Customer Voice Portal Release 7.0(2)