Cisco Cisco Unified Customer Voice Portal 11.0(1)

Yes - Restart
VXML Server

A semicolon-separated list
of text strings. A wildcard

None

List of applications, element types,
element names, and element fields,

Exclusive Filters

character (*) is allowed

and ECC variables to exclude from
reporting data.

within each element in the
list.

For more

information about filter
syntax and rules, see

.

Inclusive and Exclusive VoiceXML Filters for Reporting

You use Inclusive and Exclusive VoiceXML filters to control the data that the VXML Server
feeds to the Reporting Server. Data feed control is crucial for:

• Saving space on the reporting database.

• Preserving messaging communication bandwidth.

Rules for VoiceXML Inclusive and Exclusive Filters

Inclusive and exclusive filters operate using the following rules:

• By default, all items but the Start, Subdialog_Start, and Subdialog_End elements are filtered

from reporting data unless they are added to an Inclusive Filter. The Subdialog_Start and
Subdialog_End elements are never filtered from reporting data unless Reporting is disabled
on the VXML Server.

• The Exclusive Filter takes precedence over the Inclusive Filter. For example, if an application

name is in the Exclusive Filter, then all of the items of that applications are excluded from
reporting data even if a particular field or element is listed in the Inclusive filter.

• The syntax for Inclusive/Exclusive filters is:

or

This syntax is used to indicate session variables.

Reporting Guide for Cisco Unified Customer Voice Portal Release 7.0(2)