Cisco Cisco Customer Voice Portal 8.0(1)

The local time zone
identifier. This field is
not populated

No

Yes

int

LocalTimeZone

ANI of the caller sent
by telephony provider

No

Yes

varchar(32)

ANI

DNIS of a call sent by
telephony provider

No

No

varchar(32)

DNIS

The date and time a
call ended with
hang-up or disconnect.

No

Yes

datetime

EndDateTime

Sometimes

messages are
dropped—even for an
otherwise successful
call. In these cases,
EndDateTime is set to
the same value as
StartDateTime. Thus,
if a call appears to be
of 0 duration, report
writers will know to
exclude such a call
from consideration in
cases where it would
otherwise skew metrics

The UUI of the
originating caller sent
by telephony provider

No

Yes

varchar(100)

UUI

The IIDIGITS of the
originating caller sent
by telephony provider

No

Yes

varchar(100)

Iidigits

The external UID of
the caller if the call is
associated with a user

No

Yes

varchar(50)

UID

The number of
applications visited

No

No

int

NumAppVisited

during the life of the
call
The number of times
that the call is opt out
to an agent

No

No

int

NumOptOut

The total number of
times the call is

No

No

int

TotalTransfer

transferred out. A
transfer includes

Reporting Guide for Cisco Unified Customer Voice Portal Release 7.0(2)