Cisco Cisco Customer Voice Portal 8.0(1)

transfers to agents as
well as a transfer to the
VRU leg.
The number of times
the call timed out

No

No

int

NumTimeOut

The number of errors
that occurred during
the call

No

No

int

NumError

The number of times
the call is on hold due
to unavailable port

No

No

int

NumOnHold

The date and time of
the database operation

No

No

datetime

DBDateTime

(when the record was
inserted). This is useful
for debugging purposes
to determine lags
between when the
event occurred versus
when it was written to
the database (for
example, a long lag
may indicate problems
with the reporting
server)
Indicates if this call is
an Audio (A) or Video
(V) call.

No

Yes

char(1)

CallType

This field is new

in Unified CVP
Release 7.0. All calls
prior to this release
were only of type
Audio (A); thus, a field
to indicate this was not
necessary.

On occasion, messages are dropped—even for an otherwise successful call. In such cases,

EndDateTime is set to the same value as StartDateTime. Thus, if a call appears to be of 0
duration, report writers will know to exclude such a call from consideration in cases where it
would otherwise skew metrics.

CallEvent Table

This table contains tracks the events of the call.

Reporting Guide for Cisco Unified Customer Voice Portal Release 7.0(2)