Cisco Cisco Unified Customer Voice Portal 10.5(1)

Cisco

Table of Contents

Preface ...........................................................................................................................................................1

Purpose .....................................................................................................................................................1
Audience ....................................................................................................................................................1
Organization ..............................................................................................................................................1
Related Documentation .............................................................................................................................2
Conventions................................................................................................................................................3
Obtaining Documentation and Submitting a Ser vice Request...................................................................4
Documentation Feedback...........................................................................................................................4

1. Introduction to the Repor ting Server...........................................................................................................5

Overview.....................................................................................................................................................5
How the Repor ting Server Functions.........................................................................................................5

2. Planning f or Repor ting................................................................................................................................9

Sizing..........................................................................................................................................................9
Backup and Restore ...................................................................................................................................9
Synchronizing Timestamps......................................................................................................................10

3. Managing the Database ............................................................................................................................11

Data Retention .........................................................................................................................................12

Data Categor ies.......................................................................................................................................14
Database Bac kup.....................................................................................................................................14
Retries: Backup and Purge.......................................................................................................................15
Database Recovery..................................................................................................................................16

How to Perform a Complete Database Restore...................................................................................16

Database Users........................................................................................................................................17

Instance Owner....................................................................................................................................17
Database Administr ator.......................................................................................................................17
Application User...................................................................................................................................17
Reporting User ....................................................................................................................................17

Failure and Restor ation............................................................................................................................18

4. Configuring the Repor ting Server.............................................................................................................19

Adding a Reporting Server to the Operations Console............................................................................19

Adding a Repor ting Server..................................................................................................................20
Viewing Device State...........................................................................................................................24

Editing a Reporting Server in the Operations Console.............................................................................24

Editing a Repor ting Ser ver..................................................................................................................24
Guidelines for Choosing Secure Passwords........................................................................................34
Uploading a Log Messages XML File ..................................................................................................35
Downloading a Log Messages XML File .............................................................................................36
Editing the Log Messages XML File ....................................................................................................36
Unified CVP Event Severity Levels......................................................................................................37

Applying a License to a Reporting Server Using the Operations Console...............................................38

Applying a License to a Repor ting Server...........................................................................................38

Deleting a Reporting Server From the Operations Console.....................................................................39

Deleting a Repor ting Server................................................................................................................39

Viewing Reporting Statistics.....................................................................................................................39

Reporting Guide for Cisco Unified Customer Voice Portal Release 7.0(2)

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