Cisco Cisco Unified Customer Voice Portal 10.5(1)

Each Unified CVP Call Server, VXML Server, and Reporting Server has a log messages XML
fi

le and log message file. You can edit the 

 file on a particular Unified

CVP server to customize the severity, destination and possible resolution for each event that
the server generates. You can also edit the 

fi

le to change the

text of the message that is generated when an event occurs on that server.

Use any plain-text editor (one that does not create any markup) or XML editor to edit the

 file. Use a resource file editor, if available, to edit the

 file. If a resource file editor is not available, use a text editor.

Identifies the event type described in the

fi

le.

Resource="identifier"

Name

Identifies the message text described in the

 file.

Resource="identifier"

Body

Identifies the 

 of the event.

0 to 6

Severity

Set to true, to send this message, when logged, to an
SNMP manager, if one is configured.

True or false

SendToSNMP

Set to true to send this message, when logged, to a
Syslog server, if one is configured.

True or false

SendToSyslog

Set to true to identify this message, when logged, as
an SNMP raise event, which the SNMP management

True or false

SNMPRaise

station can use to initiate a task or automatically take
an action.

Set to false to identify this message as an SNMP clear
when sent to an SNMP management station. An
SNMP clear event usually corresponds to an SNMP
raise event, indicating that the problem causing the
raise has been corrected. An administrator on an
SNMP management station can correlate SNMP raise
events with SNMP clear events.

Unified CVP Event Severity Levels

The following table describes the available severity levels for Unified CVP events. You can set
the severity level for an event by editing the log messages XML file, CVPLogMessages.xml,
on the server that generates events. For instructions on editing this file, see 

.

System or service is unusable

0

EMERGENCY

Action must be taken immediately

1

ALERT

Critical condition, similar to ALERT, but not necessarily
requiring an immediate action

2

CRITICAL

An error condition that does not necessarily impact the
ability of the service to continue to function

3

ERROR

Reporting Guide for Cisco Unified Customer Voice Portal Release 7.0(2)