Cisco Cisco Unified Customer Voice Portal 10.5(1)

Reporting Against the Database

Unified CVP does not provide a native reporting engine. A third-party reporting engine, such
as Crystal Reports, can be used to generate various reports against the predefined Unified CVP
database schema.

This chapter contains the following topics:

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Unified CVP Call Summary Report

The Reporting Service captures and presents detailed data on every call made to the Call Server.
It traces the path of each call through the entire distributed self-service application using unique
call identifiers, the various applications (and/or system components) that a particular call visited,
when the applications (and/or system components) were visited, and the total number of calls
that the Call Server was processing at that time.

0

1

0

0

3110

190190190

50

0:40:45

11/30/2006

28CD4191-
7F6C11DB-

1

A6EF0014-
6944B976

0

1

0

0

3110

190190190

50

0:40:47

11/30/2006

2A288BE4-
7F6C11DB-

2

Reporting Guide for Cisco Unified Customer Voice Portal Release 7.0(2)