Cisco Cisco Customer Voice Portal 8.0(1)

CVP Reporting Users

The Unified CVP OAMP has a UI page for creating Reporting users who have read-only database

access to the Unified CVP Informix reporting database.

Once the Active Directory configuration for these users is enabled in the Unified IC

Administration Console, they can log in to Unified IC reporting with their AD credentials.

They have the basic "Login User" user role only, until the Unified IC Security Administrator

assigns additional roles and privileges to them.

Data Categories and Data Retention

Using the Operations Console, users are able to select the time of day to run database purge and

to set the number of days of data to be retained by data category. During schema creation, default

data retention values are specified for each data category. Note that a high level category, such

as Call, cannot have a lower retention time than a dependent category, such as Call Event.

Increased database space availability, as documented in the Cisco Unified Customer Voice
Portal (CVP) Solution Reference Network Design Guide (SRND)

, have increased the data

retention times.

Default Data Retention for Data Categories

The following data categories exist for Unified CVP. Note that a high level category, such as

Call, cannot have a lower retention time than a dependent category, such as CallEvent. For each

category, the default data retention times, in days, is given within parentheses.

level 1: 

 (30)

level 2: 

 (30)

level 2: 

 (30)

level 3: 

 (15)

level 4: 

 (15)

level 4: 

 (15)

level 4: 

 (15)

level 4: 

 (15)

Reporting Guide for Cisco Unified Customer Voice Portal Release 8.0(1)