Cisco Cisco Customer Voice Portal 8.0(1)

AppName.*.*.SESSION:Varname

Note:

This syntax is used to indicate session variables.

•

A semicolon (;) should be used to separate each item in a filter. For example,

ElementA ;

ElementB

is valid.

•

A single wildcard (*) can be specified anywhere within the application name, element type,

element name, or field name.

•

Element types, element names, and field names can contain alphanumeric characters,

underscores, and a space character.

•

An application name can contain alphanumeric characters and underscores, but the space

character is not allowed. For example,

A_aa.B_bb.*C_cc_DD.E_ee_F*

is valid.

Examples of VXML Filter Wildcard Matching

The table below provides examples of VXML filter wildcard matching.

Table 2: Examples of VXML Filter Wildcard Matching

What It Matches

Filter

Matches all voice elements in MyApplication

MyApplication.voice.*.*

Matches all Voice elements in all applications.

*.voice.*.*

Matches all fields in MyApplication that start with with the

string

var

MyApplication.*.*.var*

Matches all fields in MyApplication that end with

MyApplication.*.*.*3

Matches the Company session variable in MyApplication.

MyApplication.*.*.SESSION:Company

Examples of Inclusive and Exclusive VXML Filters for Reporting

The table below provides examples of some different combinations of Inclusive and Exclusive
fi

lters and the resulting data that the VXML Server feeds to the Reporting Server.

Table 3: Examples of Inclusive and Exclusive VXML Filters for Reporting

Data the VXML Server Feeds To the
Reporting Server

Exclusive Filter

Inclusive Filter

All Application1 data

None

Application1.*.*.*

All Application1 data, except Element1

and Element2

*.*.Element1.*;

*.*.Element2.*

Application1.*.*.*

Reporting Guide for Cisco Unified Customer Voice Portal Release 8.0(1)

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Chapter 6: Reporting Best Practices

Inclusive and Exclusive VXML Filters for Reporting