Cisco Cisco Customer Voice Portal 8.0(1)

in Unified ICME 7.1(1). If there is anything in them that must be stored, the routing script

can copy the data to an applicable variable for storage in the database.

•

Users can reduce the data generated by means of data filters (for VXML Server application

detail data filtering. Either adding more exclusive filters, or using fewer inclusive filters,

would cut down on the amount of data stored.

•

Users can turn off logging of sensitive data containing caller’s responses on a per-element

basis. The caller’s input, such as set of digits representing Social Security number of credit

card number, can be set not to be logged, providing a security layer in case logs are

compromised.

Database Sizing Issues

See the discussion in 

. Also see the Planning Guide for Cisco Unified

 and the Cisco Unified Customer Voice Portal (CVP) Release 7.x Solution

 document.

Filtering Data to be Stored in the Database

Users can reduce the data generated by means of data filters. Either adding more exclusive
fi

lters, or using fewer inclusive filters, can cut down on the amount of data stored.

For information on filtering reporting data, see the 

 (http://www.cisco.com/en/US/products/sw/custcosw/ps1006/

products_user_guide_list.html).

Inclusive and Exclusive VXML Filters for Reporting

You use Inclusive and Exclusive VXML filters to control the data that the VXML Server feeds

to the Reporting Server.

Data feed control is crucial for:

•

Saving space in the reporting database.

•

Preserving messaging communication bandwidth.

Procedure

To configure inclusive and exclusive filters for a Reporting Server:

Choose Device Management > VXML Server.

Reporting Guide for Cisco Unified Customer Voice Portal Release 8.0(1)