Cisco Cisco Customer Voice Portal 8.0(1)

Using the Unified Intelligence Center Reporting
Application

This release offers Cisco-designed reporting templates for Unified CVP. They are installed with

Unified CVP, and you can import them into the Cisco Unified Intelligence Center (Unified IC)

reporting application.

These templates are documented in 

.

Although it is possible to run reports with other reporting tools such as Crystal Reports, and to

customize the Unified CVP reports, your Cisco support provider can assist you only with the

Unified CVP templates that are installed with Unified CVP and then imported into the Unified

IC reporting application.

Use the Cisco Unified Intelligence Center (Unified IC) reporting application to import, run,

"save as" (clone) and modify the imported templates, to schedule and print the Unified CVP

reports, and export them to Microsoft Excel.

If you have a Premium license for Unified IC, you can also modify the SQL query for the report

definition and design custom reports and report definitions using Save As.

This section explains how to set up the Unified IC application to run Unified CVP report

templates. It includes an overview of working with reports in Unified IC. You can find full

details on installing, configuring, and operating Unified IC in the 

 (http://www.cisco.com/en/US/products/

ps9755/products_user_guide_list.html).

This chapter contains the following topics:

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Reporting Guide for Cisco Unified Customer Voice Portal Release 8.0(1)