Cisco Cisco Customer Voice Portal 8.0(1)

A deployment needs only one reporting server. During temporary database outages,

messages are buffered to file and are inserted into the database when the database comes back

on-line. The amount of time that messages can be buffered depends on the system throughput.

See 

.

If your environment uses more than one reporting server, be aware that:

•

Each Call Server and each VXML Server can be associated with only one reporting server.

•

Reports cannot span multiple Informix databases.

Although Unified CVP does not have a native reporting engine, its installation includes reporting

templates designed for use with the Unified Intelligence Center reporting application. You can

import these into Unified IC and run them from the Unified IC interface. See 

Deployment Options and Sizing

You can find the Unified CVP reporting solution deployment options, together with related

sizing requirements, in the 

 (http://www.cisco.com/en/US/products/sw/custcosw/ps1006/

products_implementation_design_guides_list.html)

Installation and Upgrade

Explanations and procedures regarding the installation and upgrade of the Unified CVP reporting

server are documented in the 

 (http://www.cisco.com/en/US/products/sw/custcosw/ps1006/

prod_installation_guides_list.html).

Topics in the Installation and Upgrade guide include:

•

Installing the reporting component

•

Specifying the reporting password

•

Running the reporting batch file after the installation

•

Excluding the reporting server from anti-virus software port blocking

•

Applying a license file to the reporting server

•

Changing licensing information for the reporting server

•

Upgrading the reporting server

•

Adding reporting capability to the VXML Server

Reporting Guide for Cisco Unified Customer Voice Portal Release 8.0(1)