Cisco Cisco Customer Voice Portal 8.0(1)

Repeat Steps 6- 11 for each Unified CVP report template.

Working with the Imported Unified CVP Report Templates

Unified IC has the concept of "stock" report templates and "custom" report templates.

Stock report templates are the UCCE templates that are installed with Unified IC. These templates

are populated from the Unified ICM/CC database. They are protected from modification and

must be cloned using "Save As".

Custom report templates are templates that are imported. Unified CVP templates, therefore, fall

in the "custom template" category.

Although Unified IC does not protect custom templates from modification, it is a best practice

to retain the imported Unified CVP templates and to create Save As versions of the Unified

CVP reports and Unified CVP report definitions.

Unified IC Reporting: Basic Concepts

Dashboards are web pages that can display reports,

report lists, scheduled reports, notes, and web-based

Dashboards

elements - such as URLs and widgets - that are relevant

to specific workȀows and responsibilities.
A data source is a connection to a database from which

reports are populated. Each data source has a

Data Sources

configuration page with the IP Address, username,

password, and database type for a database used by

Unified IC.
Reports contain data sets that are extracted by database

queries and that can be displayed in various "views" -

as grids, as charts, and as gauges.

Reports

All reports are based on Report Definitions.
A Report Definition defines the interface for a report.

Each Report Definition contain the dataset that is

Report Definitions

obtained for a report - this includes the SQL query, the
fi

elds, the filters, the formulas, the refresh rate, and the

key criteria field for the report.

Unified IC separates Reports from Report Definitions.

Only users who have a Premium license can view,

create, or edit Report Definitions.

Reporting Guide for Cisco Unified Customer Voice Portal Release 8.0(1)