Cisco Cisco Customer Voice Portal 8.0(1)

Figure 32: Call Traffic Daily Chart

Callback Reports (Current and Historical)

There are two callback reports: Callback Current and Callback Historical.

They both pull data from the 

The Callback Pending report takes data from calls that have occurred in the past fifteen minutes.

The Callback Historial report shows calls that occurred prior to fifteen minutes ago.

This report is populated by data from the 

 table.

•

The date and time for the callback call, from Callback.eventdatetime, from

Callback.dbdatetime,'15'

•

The name of the event type, from Callback.eventtypeID, where Callback.eventtypeID =

EventTypeRef.eventtypeid. See the 

 table for the list of values.

•

The cause of the event, from Callback.CauseID, where Callback.CauseID = CauseRef.causeid.

 table for the list of values.

•

The identifier for the gateway. This can be an IP address or a string identifier. From

Callback.Gateway.

Reporting Guide for Cisco Unified Customer Voice Portal Release 8.0(1)