Cisco Cisco Customer Voice Portal 8.0(1)
Note:
Your support provider cannot assist you with custom reports or with commercial
(non-Cisco) reporting products.
The following diagram indicates a common set of incoming and outgoing entry and exit states
for a call to a self-service application.
Figure 36: Call Flow
Note:
When basic video is transferred to an audio-only agent, the call remains as basic video
accepted.
Data Model Diagram
The following entity-relationship diagram depicts the Unified CVP database schema.
Reporting Guide for Cisco Unified Customer Voice Portal Release 8.0(1)
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Chapter 4: Database Schema
Data Model Diagram