Cisco Cisco Customer Voice Portal 8.0(1)

11, "Run Script"

12, "Agent Recording"

13, "ICM Recording"

14, "Agent Video"

15, "ICM Video"

16, "Bridge Transfer"

17, "Blind Transfer"

18, "ReqICMLabel"

19, "Audio Recording"

20, "Callback Canceled"

21, "Callback Pending"

22, "Callback In Progress"

23, "Callback Tentative"

24, "Callback Complete"

25, "Callback Recover"

26, "Callback Created"

29, "Max allowed callbacks to this ANI exceeded"

QueueRef Table

QueueRef is a callback lookup table. This table resolves QueueID to a text value for the queue

in which a callback is waiting.

The unique id of a queue

PK

No

smallint

QueueID

The name of the queue

No

Yes

char(40)

QueueName

The QueueName stores whatever you decide to call the queues.

Resource Table

The resource that will be measured. At this time this will include MEMory, CPU, DSO and

DSP.

Reporting Guide for Cisco Unified Customer Voice Portal Release 8.0(1)