Cisco Cisco Unified Customer Voice Portal 11.0(1)
Introduction to the Database Schema
This section contains the following topics:
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About the Database Schema
The Reporting Server hosts an IBM Informix Dynamic Server (IDS) database, where it stores
reporting data in a defined database schema. The schema is fully published so that customers
may develop custom reports based on it, using a customer-provided report presentation product.
(Customers may not, however, extend the schema for their own purposes.)
reporting data in a defined database schema. The schema is fully published so that customers
may develop custom reports based on it, using a customer-provided report presentation product.
(Customers may not, however, extend the schema for their own purposes.)
This schema provides Unified CVP customers with the ability to:
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establish database connectivity with commercial off-the-shelf reporting and analytics engines
from popular business intelligence technology vendors, such as Crystal Reports and
Exony—and then build their custom reporting and analytics solutions against the Unified
CVP database schema
from popular business intelligence technology vendors, such as Crystal Reports and
Exony—and then build their custom reporting and analytics solutions against the Unified
CVP database schema
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join with an ICM HDS database to track call activity across both systems (see
The following diagram indicates a common set of incoming and outgoing entry and exit states
for a call to a self-service application.
for a call to a self-service application.
Reporting Guide for Cisco Unified Customer Voice Portal Release 7.0(1)
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Chapter 6