Cisco Cisco Unified Customer Voice Portal 10.5(1)

Introduction to the Reporting Server

This section contains the following topics:

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Overview

The Reporting Server houses the Reporting Service, and hosts an IBM Informix Dynamic Server
(IDS) database management system.

The Reporting Service provides historical reporting to a distributed self-service deployment in
a call center environment. The system is used to assist call center managers with call activity
summary information to manage daily operations. It can also provide operational detail data for
various IVR applications.

The Reporting Service receives reporting data from the IVR Service, the SIP Service (if used),
and the VXML Server. As stated, it is deployed together with an Informix database management
system, and it transforms and writes this reporting data into that database. The database schema
is prescribed by the Unified Customer Voice Portal (CVP) product, but the schema is fully
published so that customers may develop custom reports based on it.

The Reporting Service does not itself perform database administrative and maintenance activities
such as backups or purges. However, Unified CVP provides access to such maintenance tasks
through the Operations Console.

How the Reporting Server Functions

The diagram below shows the Unified CVP architecture.

Reporting Guide for Cisco Unified Customer Voice Portal Release 4.1(1)