Cisco Cisco Customer Voice Portal 8.0(1) Installation Guide
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Cisco Customer Voice Portal (CVP) Release 3.1(0) Installation Guide
Chapter 2 Installing Customer Voice Portal Software
After you Install CVP Software
Note
For complete instructions for copying files to the Gateways, see the copy CLI command in the
documentation for the Gateway that you are using in your configuration.
documentation for the Gateway that you are using in your configuration.
Caution
When copying the files, do not rename the destination files on the Gateway.
Note
Gateway configuration is case sensitive. Therefore, the file names of any files that you downloaded and
are referenced in the gateway configuration must match exactly.
are referenced in the gateway configuration must match exactly.
Copying Files to the Gateway/Gatekeeper
After you enter a copy command, the Gateway/Gatekeeper’s IOS software will prompt you to confirm:
•
The destination file name; in response, press Enter.
•
That you want it to erase all files in the flash memory; in response, type n and press Enter.
The IOS dialog does not reflect that n was typed, or respond for several seconds. This is normal behavior;
IOS copies files to the flash memory without overwriting and eventually indicates that the file has been
loaded.
IOS copies files to the flash memory without overwriting and eventually indicates that the file has been
loaded.
shows a sample Gateway IOS dialog:
Example 2-1
Gateway copy boostrap.vxml command
gateway#copy ftp://10.1.1.10/isn31files/bootstrap.vxml flash:
Destination filename [bootstrap.vxml]? */ Press <Enter>
Accessing ftp://10.1.1.10/isn31files/bootstrap.vxml...
Erase flash: before copying? [confirm] */ Type n and press <Enter>
Loading isn30files/bootstrap.vxml !
[OK - 2895/4096 bytes]
Table 2-1
Application Server Files to Copy to the Gateway/Gatekeeper
CVP Feature Combinations
Folder To Copy
Voice Browser?
CSS ?
Call Restart?
Yes
Yes
Yes
<basedir>/ApplicationServer/Downloads/VB-CSS-CallRestart
Yes
Yes
No
<basedir>/ApplicationServer/Downloads/VB-CSS-noCallRestart
Yes
No
Yes
<basedir>/ApplicationServer/Downloads/VB-noCSS-CallRestart
Yes
No
No
<basedir>/ApplicationServer/Downloads/VB-noCSS-noCallRestart
No
Yes
Yes
<basedir>/ApplicationServer/Downloads/noVB-CSS-CallRestart
No
Yes
No
<basedir>/ApplicationServer/Downloads/noVB-CSS-noCallRestart
No
No
Yes
<basedir>/ApplicationServer/Downloads/noVB-noCSS-CallRestart
No
No
No
<basedir>/ApplicationServer/Downloads/noVB-noCSS-noCallRestart
Note
If your CVP configuration includes a CSS, you also need to copy the askeepalive.txt file from the root of the
Downloads directory to the Scripts directory of the CSS switch.
Downloads directory to the Scripts directory of the CSS switch.