Cisco Cisco Unified Customer Voice Portal 10.5(1) Installation Guide

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Cisco Customer Voice Portal (CVP) Release 3.1(0) Installation Guide

Chapter 2 Installing Customer Voice Portal Software

Troubleshooting CVP Install / Upgrade / Uninstall

Table 2-2

describes how to resolve problems you may encounter while:

•

Installing CVP software and performing the initial configuration.

•

Upgrading CVP software.

•

Uninstalling CVP software.

Table 2-2

Troubleshooting

Symptom

Possible Cause and Solution

When installing or
uninstalling the CVP
Application Server software,
an SNMP.exe application
error message appears.

Possible Cause:

The SNMP service is being used by a third-party program (such as the
HP Net Server Agents program) or a previously-installed version of the
CVP Application Server.

A step in the CVP installation and uninstallation process is to stop the
SNMP service; if the service is in use, an error is generated.

Possible Solution:

Click OK in the error message pop-up to stop the SNMP service in order
to successfully install or uninstall the Application Server. Upon reboot,
SNMP will start up automatically.

Note

This action causes a temporary SNMP service interruption.

During CVP installation, the
following error message
appears: “The InstallShield
Engine(iKernel.exe) could
not be installed. Ikernel.exe
could not be copied to
C:\Program Files\Common
Files\InstallShield\Engine\6

\Intel 32.”

Possible Cause:

Multiple instances of the Install Program are being run.

Note

InstallShield (the install program for the CVP) allows only one
ikernel.exe to be running at a time.

Possible Solution:

Stop all install programs and run the CVP installation program.