Cisco Cisco Unified Customer Voice Portal 10.0(1) Installation Guide

From the Install folder on the CVP installation CD, run setup.exe. 

On the Welcome screen, click Next. 

If you click Cancel here or on any of the following dialog screens prior to the “Start Copying Files” 
dialog screen, no part of the installation will occur and the Exit Setup dialog box will appear.

On the Copyrights screen, click Next. 

On the License Agreement screen, click Yes. (Use the scroll bar or the Page Up and Page Down keys to 
view the entire license agreement.) 

On the Choose Destination Location screen, specify the drive and directory where the software will be 
installed:

Click Next to accept the default location.

Click Browse, select an alternate location, and then click Next.

The Cisco Security Agent (CSA) is used on CVP systems. You must use the default directory for 
CVP and all third party software, with the exception of the drive letter, which may be changed 
for any of the products to work with CSA.

All CVP components you select will be installed to subfolders under the destination location 
with a few exceptions, which are listed in the Application Server and SDDSN sections.

Use the checkboxes on the Select Components screen to choose the CVP components to install on the 
local machine and click Next. 

SDDSN needs to be installed on its own machine—it cannot be co-resident with any other CVP 
or ICM software product.

If you plan to install multiple components on one machine, such as you might in a Lab 
environment, you must install all the components you require at the same time. If you do not, 
and then later decide to add a component, you will need to uninstall the existing CVP software 
and perform a complete re-install.