Cisco Cisco Unified Customer Voice Portal 10.0(1) Installation Guide
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Cisco Customer Voice Portal (CVP) Release 3.1(0) Installation Guide
Chapter 2 Installing Customer Voice Portal Software
Installing Customer Voice Portal Software
The choices are:
•
Voice Browser. Select to install the Voice Browser, VB Admin tool, default configuration
information, default media file, log viewing executables, and Node Manager.
information, default media file, log viewing executables, and Node Manager.
•
Application Server. Select to install the Application Server, web pages for Application Server
administration, log viewing executables, and Node Manager. In addition, Gateway files—which
need to be manually copied to the Gateway—will be placed in a folder named Downloads.
administration, log viewing executables, and Node Manager. In addition, Gateway files—which
need to be manually copied to the Gateway—will be placed in a folder named Downloads.
•
System Media Files. Select to install a sample set of US English system media files. (These files are
in Mu-Law 8-bit.wav format.)
in Mu-Law 8-bit.wav format.)
•
SDDSN. Select to install the Standalone Distributed Diagnostics and Service Network software,
including Node Manager.
including Node Manager.
•
Update External SDDSN Components. Select to install updates to components external to CVP
(components of the Remote Monitoring Suite), such as Cisco’s Listener and AlarmTracker, to listen
for CVP based event messages.
(components of the Remote Monitoring Suite), such as Cisco’s Listener and AlarmTracker, to listen
for CVP based event messages.
•
CVP Online Help. Select to install CVP online help files.
•
Voice Browser Administration. Select to install the Voice Browser Administration programs that
allow remote administration of the Voice Browser. You don’t need to select this if you selected the
Voice Browser component.
allow remote administration of the Voice Browser. You don’t need to select this if you selected the
Voice Browser component.
•
Spanish System Media Files. This option installs media files that are system prompts when using
the es-mx locale (Latin American Spanish).
the es-mx locale (Latin American Spanish).
Note
The Space Required on <Drive Name> shows a running total of the memory required for the
components selected. Some components, such as the Application Server, have sub-installs that
the running total memory requirements does not take into account.
components selected. Some components, such as the Application Server, have sub-installs that
the running total memory requirements does not take into account.
Step 7
On the Select Program Folder screen, select what Program Folder the CVP program icons should display
under and click Next.
under and click Next.
Step 8
On the Node Manager Properties screen, select startup and reboot options.
Note
This screen appears only if you selected to install Voice Browser or Application Server.