Cisco Cisco Customer Voice Portal 8.0(1) Installation Guide

Remove the ISN software. From Start > Settings > Control Panel > Add/Remove Programs, select 
Cisco Internet Service Node (ISN) and click the Change/Remove button. Follow the procedure 
described in 

 through 

.

 describes how to resolve problems you may encounter while:

Installing ISN software and performing the initial configuration.

Upgrading ISN software.

Uninstalling ISN software.

When installing or 
uninstalling the ISN 
Application Server software, 
an SNMP.exe application 
error message appears.

The SNMP service is being used by a third-party program (such as the 
HP Net Server Agents program) or a previously-installed version of the 
ISN Application Server. 

A step in the ISN installation and uninstallation process is to stop the 
SNMP service; if the service is in use, an error is generated.

Click OK in the error message pop-up to stop the SNMP service in order 
to successfully install or uninstall the Application Server. Upon reboot, 
SNMP will start up automatically. 

This action causes a temporary SNMP service interruption.

During ISN installation, the 
following error message 
appears: “The InstallShield 
Engine(iKernel.exe) could 
not be installed. Ikernel.exe 
could not be copied to 
C:\Program Files\Common 
Files\InstallShield\Engine\6
\Intel 32.” 

Multiple instances of the Install Program are being run. 

InstallShield (the install program for the ISN) allows only one 
ikernel.exe to be running at a time. 

Stop all install programs and run the ISN installation program.