Cisco Cisco Customer Voice Portal Downloads Installation Guide
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Cisco Internet Service Node (ISN) Installation Guide
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Chapter 2 Installing ISN Software
After you Install ISN Software
Updating Cisco NAM/ICM Components to Support SDDSN
Cisco Listener and AlarmTracker software (part of the Remote Monitoring Suite) needs to be updated
with support files for SDDSN. You do this by installing the ISN component called “Update External
SDDSN Components” on any machine that runs Listener or AlarmTracker.
with support files for SDDSN. You do this by installing the ISN component called “Update External
SDDSN Components” on any machine that runs Listener or AlarmTracker.
How to update external SDDSN components
Step 1
From the installation CD, run SETUP.EXE.
Step 2
On the Welcome screen, click Next.
Step 3
On the Copyrights screen, click Next.
Step 4
On the ISN License Agreement screen, click Yes.
Step 5
On the Choose Destination Location screen, specify the drive and directory where the software will be
installed:
installed:
•
Click Next to accept the default location (C:\Cisco\ISN).
•
Click the Browse button, select an alternate location, and then click Next.
Note
All ISN components you select will be installed to subfolders under the destination location.
Step 6
On the Install Cisco ISN Components screen, select the Update External SDDSN Components option
to install updates to components external to ISN, such as Cisco’s Listener and AlarmTracker. These
updates make it possible for the components to process ISN-based event messages.
to install updates to components external to ISN, such as Cisco’s Listener and AlarmTracker. These
updates make it possible for the components to process ISN-based event messages.
Step 7
Click Next.
Step 8
On the Start Copying files screen, click Next.
Step 9
On the ISN Setup Complete screen and click Finish.