Cisco Cisco Customer Voice Portal Downloads Installation Guide

2-17

Cisco Internet Service Node (ISN) Installation Guide

OL-1252-03

Chapter 2 Installing ISN Software

Upgrading ISN Software

Step 4

On the License Agreement screen, click Yes. (Use the scroll bar or the Page Up and Page Down keys
to view the entire license agreement.)

Step 5

On the Start Copying files screen, click Next.

Note

Since this is an upgrade procedure, you will not be able to set a destination location; The location where
the components were initially installed is where the upgrade will take place.

Step 6

Click Yes in response to all the confirmation message boxes that appear regarding the list of ISN
components to be upgraded, services to be stopped, read-only files to be deleted, etc.

Note

If services are running at the time of upgrade, MS-DOS windows will appear reporting the status
of their shutdown.

Step 7

If an MS-DOS window appears requesting permission to stop IIS Admin Services, enter Y.

Step 8

If a window appears asking if you want the upgrade to start the Application Server or Voice Browser
upon reboot, click Yes.

Note

MS-DOS windows appear reporting the status of the service start-ups.

Step 9

Click Finish.

Step 10

Reboot the computer.

Note

The ISN will not run the same-versioned upgrade twice. For example, if ISN Version 2.1.0 is already
installed and you try to run upgrade to that same version, the following message appears: “ISN Version
2.1.0 has already been installed. An upgrade from 2.1.0 to 2.1.0 is not supported. Aborting upgrade.”
The ISN upgrade process then ends with no changes made to the software.