Cisco Cisco Unified Customer Voice Portal 11.0(1) Installation Guide

ISN installation and configuration pertains only to the ISN components and their connections to other 
VoIP system components. It does not address initial installation and configuration of VoIP system 
components such as:

Media Server

Gateway 

Gatekeeper

Call Manager

CTI Server

IPCC

NAM/ICM 

Content Switch

ASR/TTS Server

 describes tasks you need to complete before installing the ISN software.

The model and version numbers in this table were up-to-date at the time ISN 2.1 was released. For more 
recent updates, see the Cisco Internet Service Node (ISN) Data Sheet on Cisco Connect Online (CCO) 
at 

http://www.cisco.com

.

General

Login names, passwords, and documentation should be available 
for all machines affected by ISN installation. 

A resource (on-site) should be available for resolving general 
issues during ISN installation/integration (for example, general 
networking, hardware trouble, missing parts or software, etc.)

A resource (on-site or Cisco) should be available for resolving 
Gateway/Gatekeeper configuration issues.

A resource (on-site) should be available for configuring Cisco 
NAM/ICM and Peripheral Gateways and to write Cisco NAM/ICM 
scripts.

Gatekeeper (required 
for IP Transfers)

IOS 12.3 (3) or equivalent should be pre-installed on the 
Gatekeeper.

Voice-over-IP routing should be set up in accordance with 
examples contained in the “VoIP Configuration” chapter in the 
Cisco Internet Service Node (ISN) Configuration and 
Administration Guide.