Cisco Cisco Unified Customer Voice Portal 11.0(1) Installation Guide
C H A P T E R
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Cisco Internet Service Node (ISN) Installation Guide
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Installing ISN Software
This chapter provides information about the:
•
Procedures for installing and configuring the ISN software.
•
Tasks that need to be performed on non-ISN software components after the ISN software is installed.
•
Procedures for upgrading ISN components.
•
Procedures for removing ISN components.
•
Troubleshooting.
Note
You must complete the tasks in
before you begin ISN installation.
ISN Installation and Configuration Procedures
This section walks you through the ISN software installation procedure.
Caution
To prevent sharing violations with other software, close down the following before you begin ISN
installation:
installation:
– Programs running Windows 2000 Internet Information Services (IIS) or/and wwwPublishing Services.
– Programs that access directories or files, such as Microsoft Word or Windows Explorer.
Note
Uninstallation of ISN 1.0.1 SDDSN is not supported. If you are installing SDDSN and previously had
SDDSN version 1.0, you need to re-install the operating system on the computer you plan to install
SDDSN version 2.0 on. If you are upgrading the Application Server and Voice Browser to 2.1, and have
SDDSN version 1.0 on the same machine, you need to set SDDSN version 1.0 to “disabled” in the ICM
Services window.
SDDSN version 1.0, you need to re-install the operating system on the computer you plan to install
SDDSN version 2.0 on. If you are upgrading the Application Server and Voice Browser to 2.1, and have
SDDSN version 1.0 on the same machine, you need to set SDDSN version 1.0 to “disabled” in the ICM
Services window.