Cisco Cisco Unified Customer Voice Portal 10.5(1) Installation Guide
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Cisco Internet Service Node (ISN) Installation Guide
OL-1252-03
Chapter 2 Installing ISN Software
After you Install ISN Software
Caution
When copying the files, do not rename the destination files on the Gateway.
A further note on copying files to the Gateway/Gatekeeper
After you enter a copy command, the Gateway/Gatekeeper’s IOS software will prompt you to confirm:
•
The destination file name; in response, press Enter.
•
That you want it to erase all files in the flash memory; in response, type n and press Enter.
The IOS dialog does not reflect that n was typed, or respond for several seconds. This is normal behavior;
IOS copies files to the flash memory without overwriting and eventually indicates that the file has been
loaded.
IOS copies files to the flash memory without overwriting and eventually indicates that the file has been
loaded.
shows a sample Gateway IOS dialog:
Example 2-1
Gateway copy boostrap.vxml command
gateway#copy
ftp://10.1.1.10/isn20files/bootstrap.vxml
flash:
Destination filename [bootstrap.vxml]?
*/ Press <Enter>
Accessing
ftp://10.1.1.10/isn20files/bootstrap.vxml
...
Erase flash: before copying? [confirm]
*/ Type n and press <Enter>
Loading isn20files/bootstrap.vxml !
[OK - 2895/4096 bytes]
Verifying checksum... OK (0x8FD9)
2895 bytes copied in 6.564 secs (441 bytes/sec)"
Note
FTP service needs to be installed and running under IIS on the Application Server to be accessed for file
downloads. The Gateway/Gatekeeper returns an “undefined error” when attempting to connect to an
Application Server without the FTP installed.
downloads. The Gateway/Gatekeeper returns an “undefined error” when attempting to connect to an
Application Server without the FTP installed.
Table 2-1
Application Server Files to Copy to the Gateway/Gatekeeper
ISN Feature Combinations
Folder To Copy
Voice Browser?
CSS ?
Call Restart?
Yes
Yes
Yes
<basedir>/ApplicationServer/Downloads/VB-CSS-CallRestart
Yes
Yes
No
<basedir>/ApplicationServer/Downloads/VB-CSS-noCallRestart
Yes
No
Yes
<basedir>/ApplicationServer/Downloads/VB-noCSS-CallRestart
Yes
No
No
<basedir>/ApplicationServer/Downloads/VB-noCSS-noCallRestart
No
Yes
Yes
<basedir>/ApplicationServer/Downloads/noVB-CSS-CallRestart
No
Yes
No
<basedir>/ApplicationServer/Downloads/noVB-CSS-noCallRestart
No
No
Yes
<basedir>/ApplicationServer/Downloads/noVB-noCSS-CallRestart
No
No
No
<basedir>/ApplicationServer/Downloads/noVB-noCSS-noCallRestart
Note
If your ISN configuration includes a CSS, you also need to copy the askeepalive.txt file from the root of the
Downloads directory to the Scripts directory of the CSS switch.
Downloads directory to the Scripts directory of the CSS switch.