Cisco Cisco Customer Voice Portal 8.0(1) Installation Guide
•
Are Cisco Security Agent error messages displayed (double-click on the flag icon, then click
on Messages, on the left, under Status)?
on Messages, on the left, under Status)?
•
Look in the Cisco Security Agent log file (securitylog.txt) for events indicating that an
application action was blocked by Cisco Security Agent.
application action was blocked by Cisco Security Agent.
If you cannot determine the cause of a Cisco Security Agent log entry or error message, contact
Cisco TAC. However, before doing so, see
Cisco TAC. However, before doing so, see
How to Troubleshoot CVP Software or CSA Errors
To troubleshoot problems with Unified CVP software or errors from Cisco Security Agent,
perform the following steps:
perform the following steps:
Step 1
.
Step 2
Perform the operation that caused the error message.
Step 3
Reenable CSA as described in
Step 4
Perform the operation that caused the error message.
Step 5
If the operation completes successfully with the Cisco Security Agent turned off and continues
to fail with the Cisco Security Agent enabled, confirm that the software with which you were
having the problem is among the Unified CVP software components or third-party applications
included in the
to fail with the Cisco Security Agent enabled, confirm that the software with which you were
having the problem is among the Unified CVP software components or third-party applications
included in the
(http://www.cisco.com/en/US/products/sw/custcosw/ps1006/
prod_technical_reference_list.html)
Step 6
If you are unable to resolve the problem, see
.
What To Do Before Contacting TAC About A CSA Problem
If you continue to experience a problem installing or uninstalling the Agent and you have
performed all of the relevant troubleshooting steps outlined in this section, open a TAC case.
performed all of the relevant troubleshooting steps outlined in this section, open a TAC case.
To run the CSA diagnostics utility and open a TAC case, follow the procedures below:
Step 1
Run the Cisco Security Agent Diagnostics program: Start > All Programs > Cisco >Cisco
Security Agent > Cisco Security Agent Diagnostics
Security Agent > Cisco Security Agent Diagnostics
This causes the agent to gather self-describing diagnostic information on the system and on the
agent itself (for example, information pertaining to any configured system states). Be patient,
because it may take some time to collect this data.
agent itself (for example, information pertaining to any configured system states). Be patient,
because it may take some time to collect this data.
Cisco Security Agent Installation/Deployment Guide for Cisco Unified Customer Voice Portal Release 8.0(1)
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Chapter 9: Troubleshooting
Problems Installing/Uninstalling the Agent