Cisco Cisco Unified Customer Voice Portal 10.5(1) Installation Guide
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Cisco Security Agent Installation/Deployment Guide for Cisco Unified Customer Voice Portal, Release 4.0(1) February 2007
Review the section
, which provides information to help ensure
a successful installation. To install the Cisco Security Agent for CVP software, complete the following
steps:
steps:
Step 1
From the server on which you are going to perform the installation, go to
Step 2
On the page that displays, click on CSA for CVP.
Step 3
Download the latest version of the Cisco Security Agent file: CiscoCVP-CSA-<version>-K9.exe (for
example, CiscoCVP-CSA-4.5.1.655-2.1.1-W-K9.exe, where 4.5.1.655 indicates the engine version and
2.1.1 indicates the policy version).
example, CiscoCVP-CSA-4.5.1.655-2.1.1-W-K9.exe, where 4.5.1.655 indicates the engine version and
2.1.1 indicates the policy version).
Note
You must be allowed access to a cryptographic site before you can download the Cisco Security Agent
file. If you have not yet applied for such access, you will at this point be directed to a web form. Fill out
the form and click Submit. A message appears telling you when you can expect to have download
access. If you have already registered, continue with Step 4.
file. If you have not yet applied for such access, you will at this point be directed to a web form. Fill out
the form and click Submit. A message appears telling you when you can expect to have download
access. If you have already registered, continue with Step 4.
Step 4
If—and only if—you intend to install Cisco Security Agent on a Reporting Server, you must also
download the patch CSA45PatchForCVP401Reporting.exe.
download the patch CSA45PatchForCVP401Reporting.exe.
Step 5
Note the location where you saved the downloaded file(s).
Step 6
Double-click CiscoCVP-CSA-<version>-K9.exe to begin the installation.
Step 7
When the Welcome window displays, click Next.
Step 8
To accept the license agreement, click Yes.
Step 9
Accept the default destination as the location where the software will install; click Next.
Step 10
Make sure that the Network Shim box is checked (this is the default), then click Next to install the
Network Shim.
Network Shim.
Caution
You must install the Network Shim for the Agent to have full functionality.
Step 11
The “Preparing to transfer files” status window displays the options that you chose. To accept the current
settings, click Next.
settings, click Next.
Step 12
Continue to wait while the installation completes; do not click Cancel.
Step 13
Click the radio button Yes (the default), then click Finish to reboot the server.
Step 14
If the server you are installing on is a Reporting Server, double-click on
CSA45PatchForCVP401Reporting.exe and add the patch.
CSA45PatchForCVP401Reporting.exe and add the patch.
Caution
As mentioned earlier, the Agent protects the server as soon as you install the software, but the Agent
does not provide complete functionality until you reboot the server. Therefore, Cisco recommends that
you reboot immediately after installation. As mentioned above, to minimize affects on resources (such
as processing interruptions), Cisco recommends that you install/reboot at the end of the business day or
during a time when processing is minimal, preferably during a regularly scheduled maintenance window.
does not provide complete functionality until you reboot the server. Therefore, Cisco recommends that
you reboot immediately after installation. As mentioned above, to minimize affects on resources (such
as processing interruptions), Cisco recommends that you install/reboot at the end of the business day or
during a time when processing is minimal, preferably during a regularly scheduled maintenance window.